Smart machine learning algorithms coupled with Natural Language Processing and workflow enable us to build highly efficient and accurate ‘bots’ that automate critical business processes, which otherwise are reliant on human intervention. Time consuming repetitive tasks that are prone to human errors are best left to the ‘bot army’.

Whether it is an assistant for your sales team, a bot that presents the most suitable products/services for your customer, or a bot assisting your customer retention team to help them identify potential churn, or a bot that effectively predicts a ‘time-bomb’ of an issue that can lead to a large scale social unrest because of service delivery issues, our bots are available 24/7 to help you succeed.

Natural Language Processing

Our smart machine learning algorithms coupled with Natural Language Processing capabilities allow us to extract information about people, places, events and much more. Mentioned in text documents, articles or emails which in turn tackle various problems such as providing sentiment analysis for customers to identify opinions and to help them understand what customers think about their products and services or parse intent from customer conversations happening in a call centre in order to flag various issues beforehand. Beyond determining simple polarity our models help you better understand what is behind an expressed opinion, predict a favorable or unfavorable outcome, which can be extremely relevant in understanding and driving behavioral decisions.